International orders can't be refunded.
Orders older than 7 days are not eligible for refund or 30 days exchanged and must be returned or exchanged in unopened, unused and original manufacturer packaging. Again for refunds or exchanges, product(s) must be returned in UNOPENED, UNUSED, ORIGINAL PACKAGING. Free Items are not eligible for exchange or refund. It is at the SOLE discretion of Lori G Ashley® to make any exceptions.If an exception is made, the refund policy will follow the guideline listed below.
Please contact us at email@example.com or by phone at 843-800-098 to initiate a return. Failure to notify Customer Service of returns in advance can result in processing delays.
Any items sent in for a return will be inspected by our Quality Control Department. Lori G Ashley® will not refund original shipping charges unless the return is a result of an error on our part. Further, customer pays for all return shipping costs.
Please note, all items being returned must be unopened,unused, and in original manufacturer packaging. Lori G Ashley® can not accept returns or exchange for any item that has been opened/used. A refund or exchange will not be issued for any return that has been used. If you return a used item, it will be shipped back to you without refund or exchange.
Please pack and seal your return securely and include a note explaining why you are returning the item(s) and whether you'd prefer a refund or an exchange.
Packages must be returned pre-paid unless otherwise specified. Lori G Ashley® will not accept C.O.D. deliveries.
Purchase and use of any items are the sole responsibility of the buyer. Before using any cosmetics for the first time, be sure to consult a physician or dermatologist to learn of any allergies you may have to specific ingredients. Lori G Ashley® is not responsible for any allergic reactions as a result of use of the products purchased and cannot provide a refund in such cases.
There is a 20% Restocking fee of the Order selling price.
If you are exchanging an item(s), please contact Customer Service for assistance and to initiate the exchange process. Any price differences will be charged or refunded to your card or PayPal account accordingly.
All exchanges are subject to a $7.00 reshipping fee, unless the exchange is a result of an error on our part. By returning items for exchange, it is assumed that you have read and understand our reshipping fee policy.
If you receive a defective or broken item, Lori G Ashley® must be notified within 7 days of receipt in order to provide a refund or an exchange. Orders must be unopened, unused and original manufacturer packaging for refunds.
Packages must be returned pre-paid unless otherwise specified. Lori G Ashley® will not accept C.O.D. Deliveries.
Lori G Ashley® inspects all returns and reserves the right to refuse credits on damaged, misused or non-resalable items.
If an item is received in error and is returned to us in used condition, you will be charged for the used item(s). Example: If you ordered a kit, you will be charged the 20% Restocking fee in addition to the full sale price of each bottle opened/used.Example: Kit sale price is $50.00 and 3 bottles are used/opened, you will be charged $10.00 restocking fee and $19.50 if the individual bottles sell at $6.50 each. Your example refund would be $20.50. This is only an example. Depends on the current sale price of the individual bottles opened and website purchased from.
Please call (843) 800-0498 M-F 9AM-5PM or email firstname.lastname@example.org before returning any product or requesting any type of refund.
Lori G Ashley®
Summerville, SC 29483
Online Returns Form https://lorigashley.org/index.php?route=account/return/add
If our Customer Service department concludes that an order must be refunded please allow 3-5 business days for the funds to be returned to your bank account. All refunds are issued immediately and the time for the funds to be returned may vary depending on your bank's policy. If after 5 (five) business days you do not see the refunded posted to your account, please call Customer Service with your order number. We will investigate the delay and ensure that everything is functioning properly.
Lori G Ashley® accepts payment via Visa, Mastercard, and PayPal.
Once your order is placed, the funds are placed on hold by your bank and will appear as a pending charge. Once your order has shipped, the payment will be processed and will no longer appear as a pending charge on your account.
In order for your order to be approved, your billing address must be entered exactly as it appears on your bank statements. If you are shipping to an address other than your billing address, please be sure to enter both addresses during checkout. Contact your banking institution if you are unsure of your billing address.
All orders are subject to review by Lori G Ashley® Fraud Department. Lori G Ashley® reserves the right to refuse any order due to suspected fraud. On occasion, Customer Service may contact you by phone or email for order verification purposes.